10 Qualities Patients Look For In A Dental Practice

Dental practitioners often have a misconception regarding what their patients really want from them and their practice which could negatively impact the success of the practice. Research shows that there are some common and important qualities that patients look for in a dental practice.

The reality is that some dentists are meeting their patient’s basic needs but aren’t necessarily looking at improving their dental practice in order to ensure that a patient returns or even recommends their practice to others. Here are the top 10 factors that patients consider in selecting and staying with a specific dental practice:

1. Beverages

At a minimum, having a water cooler in the waiting area is important. Installing a coffee and tea dispenser like a Keurig machine is even better. It adds a nice touch to the waiting area and can be used by patients both before and after a consultation.

2. Reading Material

Although most people have their eyes glued to their mobile devices these days, they still look for good reading material in the waiting room. Different people like to read different types of magazines and newspapers so cover all the basis by subscribing to a few popular names.

3. Time Management

There is nothing more irritating for a patient than having to waste time in your waiting area. Some basic time management skills applied to appointment scheduling should ensure that the practice always runs on time unless there has been an emergency or a procedure has become complicated. And if there is going to be a delay, simply send your patients a text or give them a call giving them an idea of how long they may have to wait.

4. Service With A Smile

Send your front office staff, dental assistants and other employees on a customer service course to improve the overall impression of your practice as well as the manner in which your patients are treated. A smile, friendly demeanor and taking a little time to ensure that each patient feels special may seem silly but is actually very important to the patients.

5. Office Atmosphere

The way in which the dentist addresses and speaks to their staff can create a positive or negative environment. Watch your tone of voice and treat your staff with respect and patience. Your patients shouldn’t be subjected to a shouting match between you and your dental assistant or other employees.

6. Bedside Manner

No, it isn’t just doctors who require a good bedside manner. Be warm, friendly, understanding and take a little time to chat with your patients. Treat each person as an individual and make them feel like they are important to your practice. Keep in mind that most people don’t look forward to a visit to the dentist and definitely don’t want to be treated badly when they get there.

7. Explain Procedures

Whether it is a simple dental consultation or complicated procedure, take a few minutes to explain to the patient what they should expect. This can go a long way towards alleviating their fear of pain and the unknown.

8. The Bottom Line

Don’t see your patients only as a means to increase your profits. Don’t recommend unnecessary treatments and procedures just to make an extra dollar.

9. Follow Up

How often have you told a patient that you will give them a call and never do? How many patients have left your office after a bad experience never to return? Take time in the evenings to make a few follow-up calls to your patients and score some extra points.

10. The Dentist

Last, but by no means least, professionalism is absolutely essential in every dental practice. Exude an air of confidence in your abilities and always refer a patient to a specialist when a specific case exceeds your skill set. Always put the needs of the patient first.

Scrutinize your practice and see which of the above factors can be implemented to provide your patients with a better overall experience. Having the latest equipment in your practice and providing a comprehensive service may be of importance but taking care of the small stuff can make your practice stand out from the crowd.

If you’re a patient looking for the best dentist in Jacksonville I would definitely Fanham Dentist. They are a dentist in 32223 and follow these suggestions and even more. I would definitely recommend checking them out!

10 Attributes Of A Thriving Dentist Practicing Fee-For-Service Dentistry – Part 1

More and more dental practices embrace new trends that have somewhat become an obvious thing. But, there will always be the clear distinction between the two types of dentistry, not in regards to the profession but how they practice their trade. One group will always thrive, and the other starves.

Years ago, having a dental license and starting a business to practice dentistry would have seemed like a pointless way of making money. How things have changed in recent years. The scene is very promising especially since the playing field is leveled a bit, but still presents dentists the possibility to be exposed to various challenges that other entrepreneurs deal with when starting and growing their businesses.

Today’s dentists are not oblivious to this and have come up with ways of leveraging it to thrive in dentistry. Those who have resisted it only struggle to keep their practice afloat. Ultimately, dentists can only choose one of the two paths. And since we start businesses to succeed, below are ten common characteristics of a thriving dentist.

1. They Have Purpose, Conviction & Clarity of Vision

Most of the thriving dentists have a set plan of what they wish to achieve, when and how. They know where they want to go and how to get there. It is rare to find them waffle when sharing their beliefs about their profession. They have grand visions of the future and deep convictions for their field which drives their purpose and makes them great leaders in dentistry.

2. They Hunger To Learn

Dentistry is a field of health, and this is one that is never limited to what exists in writing. Dentists should always be ready to learn new things related to their profession, and those thriving in dentistry have an intense appetite for learning. Education is continuous and should not be seen as an expense but an investment. Thriving dentists also encourage their staff to take courses and learn more about their profession. No dentist has it all figured out; be wary of anyone that suggests such a thing. Experience may come with years of working in dentistry and is an avenue of learning but hitting the books, taking some classes and mingling with other students is a fantastic way of learning with techniques and trends.

3. They Learn Best By Doing

It is said that ‘actions speak louder than words’ and at times that is even how some people learn, not by hearing but by doing. They put into practice what they have seen and heard.

A big gap exists between knowledge and application, that is what Ken Blanchard believes. Most of the starving dentists see the gap but are pessimistic about what can be done or is achievable. On the other hand, the thriving dentists see the gap through optimistic eyes that see numerous possibilities and achievements. They do not paint in shortcuts to get them to their goal, but face things head on, getting their hands dirty and willing to accept their successes and failures.

4. They Have “Tangible” Mentors or Coaches

Thriving dentists have a network of relevant relationships with great mentors, instructors, and coaches who nurtured them to become the success story they are today. These are ‘tangible’ professionals that the dentists have had intimated learning experiences with and share critical feedback as they meet and talk now and then about the various new challenges the dentistry industry faces and viable solutions worth implementing.

5. They Surround Themselves with the Right People

Running their practice is more of a team effort, and thus the thriving dentists always strive to surround themselves with the right kind of people. Mark Collins published a book about why companies fail or succeed in which he stated that businesses should hire people as assets because the right people are the greatest asset to any organization. Their journey to where they are today has been an evolutionary process where the dentists have interacted and others and helped to nurture talents in various members. They exude the right personality and professionalism that fuels significant growth in others.

Keeping the Dental Office Clean and Safe For All Patients and Staff Members

It’s important for all dentists to practice proper health and safety procedures. If these procedures aren’t properly followed, the patients could end up suffering, which is why dentists are sure to follow a specific protocol. The protocol they follow allows them to provide a clean and welcoming atmosphere to patients while offering all different kinds of dental services that are designed to improve the condition of the teeth.

What Will a Dentist Do to Keep the Office in Good Condition?

Cleanliness in a dental office is a must. There are so many people who come in and out of the building each day. If proper cleaning techniques aren’t used, tons of germs would be spread, and patients could end up getting sick. It’s important for the staff members at the office to thoroughly clean and disinfect all areas of the office, such as the waiting room and the exam rooms. In addition to using disinfecting products to eliminate as many germs as possible, all tools are properly sterilized to ensure they’re safe to use in the patient’s mouth prior to any procedures taking place.

Some dentists use a variety of disposable products so that they don’t have to worry as much about contamination and spreading germs from one patient to the next. You may have noticed staff members wearing masks that cover their mouth and nose when they’re in the exam rooms with patients. These masks help to prevent the spreading of additional germs inside the office.

What Is the Purpose of the Eye Gear Worn by the Dental Staff?

Have you ever noticed staff members wearing protective gear over their eyes? If so, this shouldn’t be any cause for concern. In fact, the staff members wear this protective type of gear over their eyes because different tools are used on the teeth during certain procedures that may cause various particles to unexpectedly come out of the mouth and land elsewhere in the room. The last thing a staff member needs to deal with is getting some tooth fragment in their eye because they weren’t wearing protective eye gear while helping the dentist during a procedure.

What Is the Purpose of a Dental Dam?

If you’ve ever had a dental dam placed in your mouth, you may have wondered why the dentist put it there in the first place. When a dentist is working on a specific area of the mouth, he or she doesn’t want to touch other teeth or other parts of the mouth, including your gums and tongue. By placing the dental dam inside your mouth, the dentist could seclude the area of the mouth and he or she wouldn’t have to worry about your tongue getting in the way.

Now that you know more about the safety practices that are often followed at dental offices across the country, you may feel a bit more comfortable with the entire experience. Anything that once felt uncomfortable or strange to you should now make a lot more sense. If you’re in need of dental work, schedule your appointment with the dental office where you’ll receive treatment based on your dental needs and wants.

The Dental Creed Established

Respect my profession, myself, and my reputation. To be fair and honest to my patients as I would expect them to be fair and honest to me in return; to speak of Dentistry with praise; to think of dentistry with loyalty, and to be an able custodian of the good name it has. Be a gentleman of his words for my fellow citizens; to never be knocker but a booster; to never be a kicker but a pusher; to never a clog but a motor.

To underpin my expectation of compensation on a firm foundation of service rendering; to be willing to provide honest effort; to consider my work as a rare opportunity to be seized with joy and to capitalize it; and not a painful task to endure.

To keep in mind that all the success lies within me; in my own ambition, my own brain, my own determination, and my own courage. To always expect difficulties and strive to overcome them. To convert daunting experiences into future struggles or capital.

To believe in my proposition wholeheartedly; to carry an aura of optimism into the presence of potential patients; to dispel thoughts and actions of temper anger with cheerfulness; to negate active friction with an agreeable personality and extinguish doubts with strong convictions.

To study the business side and the professional sides of dentistry; to attain an intricate understanding of both sides. To mix intellect and effort; to use methods and systems in my work; to make good use of time doing everything needful; to never waste time.

To use every hour to bring me gain in increased knowledge, fees, or heartfelt recreation. To earn money and to save it; to be shrewd with money; to keep expensive amusements at bay until I can sustain them.

Finally, to joy in life’s journey; to play and enjoy the game as gentlemen do; to fight weaknesses in me far more than anything else; to always seek personal growth as a man and as a dentist as time passes.

Preserving the Dental Creed

In recent years I’ve been seeing more and more dental office’s offering cheap dental check-ups in order to get patients in the door and then sell them on unnecessary treatments.

I have done my best to educate my patients on these often misleading tactics, but every so often I end up with a visit from a patient to fix the mess that another dentist performed.

Now, I’m not bashing every dentist that offers enticing specials, more so the dentists that are taking advantage of people to make up for the lost revenue by offering cheap “intro level” services.

I think we would do well to remember who we are and the promises and commitments we made to each of our patients the moment we took an oath to always look for the best option for the health of each of our patients.

I’m going to continue to continue to write from time to time and share my experiences and lessons that I’ve learned over the years.

I do hope that you’ll read what I have to say.

Vena