Dental practitioners often have a misconception regarding what their patients really want from them and their practice which could negatively impact the success of the practice. Research shows that there are some common and important qualities that patients look for in a dental practice.
The reality is that some dentists are meeting their patient’s basic needs but aren’t necessarily looking at improving their dental practice in order to ensure that a patient returns or even recommends their practice to others. Here are the top 10 factors that patients consider in selecting and staying with a specific dental practice:
At a minimum, having a water cooler in the waiting area is important. Installing a coffee and tea dispenser like a Keurig machine is even better. It adds a nice touch to the waiting area and can be used by patients both before and after a consultation.
2. Reading Material
Although most people have their eyes glued to their mobile devices these days, they still look for good reading material in the waiting room. Different people like to read different types of magazines and newspapers so cover all the basis by subscribing to a few popular names.
3. Time Management
There is nothing more irritating for a patient than having to waste time in your waiting area. Some basic time management skills applied to appointment scheduling should ensure that the practice always runs on time unless there has been an emergency or a procedure has become complicated. And if there is going to be a delay, simply send your patients a text or give them a call giving them an idea of how long they may have to wait.
4. Service With A Smile
Send your front office staff, dental assistants and other employees on a customer service course to improve the overall impression of your practice as well as the manner in which your patients are treated. A smile, friendly demeanor and taking a little time to ensure that each patient feels special may seem silly but is actually very important to the patients.
5. Office Atmosphere
The way in which the dentist addresses and speaks to their staff can create a positive or negative environment. Watch your tone of voice and treat your staff with respect and patience. Your patients shouldn’t be subjected to a shouting match between you and your dental assistant or other employees.
6. Bedside Manner
No, it isn’t just doctors who require a good bedside manner. Be warm, friendly, understanding and take a little time to chat with your patients. Treat each person as an individual and make them feel like they are important to your practice. Keep in mind that most people don’t look forward to a visit to the dentist and definitely don’t want to be treated badly when they get there.
7. Explain Procedures
Whether it is a simple dental consultation or complicated procedure, take a few minutes to explain to the patient what they should expect. This can go a long way towards alleviating their fear of pain and the unknown.
8. The Bottom Line
Don’t see your patients only as a means to increase your profits. Don’t recommend unnecessary treatments and procedures just to make an extra dollar.
9. Follow Up
How often have you told a patient that you will give them a call and never do? How many patients have left your office after a bad experience never to return? Take time in the evenings to make a few follow-up calls to your patients and score some extra points.
10. The Dentist
Last, but by no means least, professionalism is absolutely essential in every dental practice. Exude an air of confidence in your abilities and always refer a patient to a specialist when a specific case exceeds your skill set. Always put the needs of the patient first.
Scrutinize your practice and see which of the above factors can be implemented to provide your patients with a better overall experience. Having the latest equipment in your practice and providing a comprehensive service may be of importance but taking care of the small stuff can make your practice stand out from the crowd.
If you’re a patient looking for the best dentist in Jacksonville I would definitely recommend Farnham Dentist. They are a dentist in 32223 and follow these suggestions and even more. I would definitely recommend checking them out!