10 Qualities Patients Look For In A Dental Practice

Dental practitioners often have a misconception regarding what their patients really want from them and their practice which could negatively impact the success of the practice. Research shows that there are some common and important qualities that patients look for in a dental practice.

The reality is that some dentists are meeting their patient’s basic needs but aren’t necessarily looking at improving their dental practice in order to ensure that a patient returns or even recommends their practice to others. Here are the top 10 factors that patients consider in selecting and staying with a specific dental practice:

1. Beverages

At a minimum, having a water cooler in the waiting area is important. Installing a coffee and tea dispenser like a Keurig machine is even better. It adds a nice touch to the waiting area and can be used by patients both before and after a consultation.

2. Reading Material

Although most people have their eyes glued to their mobile devices these days, they still look for good reading material in the waiting room. Different people like to read different types of magazines and newspapers so cover all the basis by subscribing to a few popular names.

3. Time Management

There is nothing more irritating for a patient than having to waste time in your waiting area. Some basic time management skills applied to appointment scheduling should ensure that the practice always runs on time unless there has been an emergency or a procedure has become complicated. And if there is going to be a delay, simply send your patients a text or give them a call giving them an idea of how long they may have to wait.

4. Service With A Smile

Send your front office staff, dental assistants and other employees on a customer service course to improve the overall impression of your practice as well as the manner in which your patients are treated. A smile, friendly demeanor and taking a little time to ensure that each patient feels special may seem silly but is actually very important to the patients.

5. Office Atmosphere

The way in which the dentist addresses and speaks to their staff can create a positive or negative environment. Watch your tone of voice and treat your staff with respect and patience. Your patients shouldn’t be subjected to a shouting match between you and your dental assistant or other employees.

6. Bedside Manner

No, it isn’t just doctors who require a good bedside manner. Be warm, friendly, understanding and take a little time to chat with your patients. Treat each person as an individual and make them feel like they are important to your practice. Keep in mind that most people don’t look forward to a visit to the dentist and definitely don’t want to be treated badly when they get there.

7. Explain Procedures

Whether it is a simple dental consultation or complicated procedure, take a few minutes to explain to the patient what they should expect. This can go a long way towards alleviating their fear of pain and the unknown.

8. The Bottom Line

Don’t see your patients only as a means to increase your profits. Don’t recommend unnecessary treatments and procedures just to make an extra dollar.

9. Follow Up

How often have you told a patient that you will give them a call and never do? How many patients have left your office after a bad experience never to return? Take time in the evenings to make a few follow-up calls to your patients and score some extra points.

10. The Dentist

Last, but by no means least, professionalism is absolutely essential in every dental practice. Exude an air of confidence in your abilities and always refer a patient to a specialist when a specific case exceeds your skill set. Always put the needs of the patient first.

Scrutinize your practice and see which of the above factors can be implemented to provide your patients with a better overall experience. Having the latest equipment in your practice and providing a comprehensive service may be of importance but taking care of the small stuff can make your practice stand out from the crowd.

If you’re a patient looking for the best dentist in Jacksonville I would definitely Fanham Dentist. They are a dentist in 32223 and follow these suggestions and even more. I would definitely recommend checking them out!

10 Attributes Of A Thriving Dentist Practicing Fee-For-Service Dentistry – Part 1

More and more dental practices embrace new trends that have somewhat become an obvious thing. But, there will always be the clear distinction between the two types of dentistry, not in regards to the profession but how they practice their trade. One group will always thrive, and the other starves.

Years ago, having a dental license and starting a business to practice dentistry would have seemed like a pointless way of making money. How things have changed in recent years. The scene is very promising especially since the playing field is leveled a bit, but still presents dentists the possibility to be exposed to various challenges that other entrepreneurs deal with when starting and growing their businesses.

Today’s dentists are not oblivious to this and have come up with ways of leveraging it to thrive in dentistry. Those who have resisted it only struggle to keep their practice afloat. Ultimately, dentists can only choose one of the two paths. And since we start businesses to succeed, below are ten common characteristics of a thriving dentist.

1. They Have Purpose, Conviction & Clarity of Vision

Most of the thriving dentists have a set plan of what they wish to achieve, when and how. They know where they want to go and how to get there. It is rare to find them waffle when sharing their beliefs about their profession. They have grand visions of the future and deep convictions for their field which drives their purpose and makes them great leaders in dentistry.

2. They Hunger To Learn

Dentistry is a field of health, and this is one that is never limited to what exists in writing. Dentists should always be ready to learn new things related to their profession, and those thriving in dentistry have an intense appetite for learning. Education is continuous and should not be seen as an expense but an investment. Thriving dentists also encourage their staff to take courses and learn more about their profession. No dentist has it all figured out; be wary of anyone that suggests such a thing. Experience may come with years of working in dentistry and is an avenue of learning but hitting the books, taking some classes and mingling with other students is a fantastic way of learning with techniques and trends.

3. They Learn Best By Doing

It is said that ‘actions speak louder than words’ and at times that is even how some people learn, not by hearing but by doing. They put into practice what they have seen and heard.

A big gap exists between knowledge and application, that is what Ken Blanchard believes. Most of the starving dentists see the gap but are pessimistic about what can be done or is achievable. On the other hand, the thriving dentists see the gap through optimistic eyes that see numerous possibilities and achievements. They do not paint in shortcuts to get them to their goal, but face things head on, getting their hands dirty and willing to accept their successes and failures.

4. They Have “Tangible” Mentors or Coaches

Thriving dentists have a network of relevant relationships with great mentors, instructors, and coaches who nurtured them to become the success story they are today. These are ‘tangible’ professionals that the dentists have had intimated learning experiences with and share critical feedback as they meet and talk now and then about the various new challenges the dentistry industry faces and viable solutions worth implementing.

5. They Surround Themselves with the Right People

Running their practice is more of a team effort, and thus the thriving dentists always strive to surround themselves with the right kind of people. Mark Collins published a book about why companies fail or succeed in which he stated that businesses should hire people as assets because the right people are the greatest asset to any organization. Their journey to where they are today has been an evolutionary process where the dentists have interacted and others and helped to nurture talents in various members. They exude the right personality and professionalism that fuels significant growth in others.